Thank you for contacting Donaify. We are committed to providing reliable, secure, and timely support to our users. Whether you need assistance with your account, fundraising campaign, donation, identity verification, payout request, privacy rights, or any of our platform policies, our support team is here to help.

Company Information

Legal Company Name
Omni Spectrum Technologies (SMC-Private) Limited

Trading Name
Donaify

Website
https://donaify.com

Registered Office
Main Commercial Market, PIA Society, Northern Bypass,
Multan Cantt., Bosan Town, Punjab, Pakistan

Support Email
support@donaify.com

Telephone
+44 7988 947060

How We Can Help

Our support team can assist you with:

• Account registration and account management
• Fundraising campaign creation and management
• Donation and payment enquiries
• Identity verification (KYC)
• Payout requests and payment status
• Privacy and data protection requests
• Technical support
• Platform policies and compliance enquiries

Before Contacting Us

To help us process your request as quickly and accurately as possible, please provide the relevant information based on the nature of your enquiry.

Donation Enquiries

Please include:

• Transaction reference or payment ID
• Donation date
• Donation amount (USD)
• Campaign URL
• Email address used during checkout

Campaign Enquiries

Please include:

• Account email address
• Campaign URL

Payout Enquiries

Please include:

• Payout request reference or ID

For your security, please do not send passwords, PINs, one-time passwords (OTP), or complete bank account details by email.

Fraud or Security Reports

If you believe fraudulent or suspicious activity has occurred, please provide:

• A detailed description of the issue
• Relevant transaction references
• Supporting documents or screenshots, where available

Privacy Requests

For requests relating to your personal data or privacy rights, please contact us using the email address associated with your Donaify account whenever possible.

Security Notice

Your security is important to us.

Donaify will never ask you to disclose any of the following through email, telephone, or social media:

• Account password
• One-time password (OTP)
• Full credit or debit card number
• Card security code (CVV/CVC)
• Online banking credentials
• Remote access to your computer or mobile device

If you receive any communication requesting this information while claiming to represent Donaify, please do not respond. Report the incident immediately by emailing support@donaify.com.

Complaints

If you wish to submit a complaint, please email support@donaify.com with:

• A clear description of the issue
• Relevant account, campaign, or transaction details
• Any supporting documentation
• The outcome or resolution you are seeking

We will acknowledge your complaint, review the available information, and, where necessary, request additional verification before issuing a response. We aim to handle all complaints fairly, professionally, and in accordance with our internal procedures.

Response Times

We strive to respond to all enquiries as promptly as possible. Response times may vary depending on the complexity of your request, verification requirements, and the volume of support enquiries received.

Our Commitment

At Donaify, we are dedicated to maintaining a secure, transparent, and trustworthy fundraising platform. We appreciate your trust in our services and remain committed to delivering professional support while protecting the privacy and security of our users.

Giving Made Simple.