Know Your Customer and Verification Policy
Effective date: 1 August 2026. Verification is required to protect donors, organizers, beneficiaries, and the
platform.
1. Who may be verified
Donaify may verify organizers, beneficiaries, authorized representatives, organization owners or controllers,
payout recipients, and donors where risk, law, banks, or providers require it.
2. Individual organizers
Full legal name.
Date of birth and nationality or residence.
Government-issued passport, national identity card, or driver's license acceptable to our provider.
Selfie, video, or liveness check and facial comparison.
Proof of address, such as a utility bill or bank statement, where required.
Bank account or payout details in the verified person's name.
Evidence of the campaign purpose and authority to fundraise for the beneficiary.
3. Organizations and charities
Organization registration or incorporation certificate.
Tax identifier where applicable.
Governing or constitutional documents where requested.
Identity and address information for the authorized representative.
Proof that the representative is authorized to act.
Ownership, control, trustee, director, or beneficial-owner information where relevant.
Bank account in the organization's legal name.
Evidence of the campaign purpose and any approval, licence, or registration required by law.
4. Donor verification
Most donors may complete ordinary card authentication without submitting separate documents to Donaify.
We may request additional verification for unusual amounts, repeated attempts, high-risk locations, disputed
payments, sanctions matches, suspected fraud, or legal and provider requirements.
5. Verification methods
Verification may be performed directly or through specialist providers using document authenticity checks,
database checks, liveness, facial comparison, device and network analysis, bank-account verification,
sanctions screening, or manual review. A successful automated result does not guarantee approval.
6. Additional information and re-verification
We may request clearer documents, translations, certified copies, source-of-funds evidence, beneficiary
consent, invoices, medical evidence, ownership records, or a video call. Verification may be repeated when
information expires, risk changes, payout details change, or required by a provider.
7. Failure or refusal
If verification cannot be completed, we may reject or remove a campaign, disable donations, delay or deny
payout, refund donations, close the account, or take other action permitted by the Terms. False or altered
documents may be reported to providers or authorities.
8. Privacy and retention
Verification information is handled under the Privacy Policy and shared only as necessary with verification
providers, banks, processors, professional advisers, and authorities. It may be retained after account closure
for fraud, dispute, legal, tax, and compliance purposes.
9. Contact
Questions about verification may be sent to support@donaify.com.